Last updated: 3 June 2026

Go To Court Pty Ltd operates Go To Court Lawyers at gotocourt.com.au. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use our website, contact us, book a consultation, speak with us, use a related service, or are referred to us through Legal Hotline at legal-hotline.com.

What we collect

We may collect personal information when you contact us, use our website, book a consultation, submit an enquiry, speak with a lawyer, speak with our staff, use a related service, or are referred to us through Legal Hotline.

The information we collect may include:

  • Your first name and, where provided, your full name
  • Your mobile phone number and other contact numbers
  • Your email address
  • Your Australian state or territory and, where provided, your postcode or address
  • A description of your legal enquiry
  • The area of law involved and how urgent the enquiry is
  • Court dates, court locations, appointment dates, deadlines, and other time-sensitive information you choose to provide
  • Information about whether you want to book a paid consultation or receive follow-up
  • Information required to assess, book, manage or provide legal services
  • Payment, billing and booking information
  • A written transcript, summary or record of information you provide through Legal Hotline or related intake services
  • Any other information you choose to provide during a call, through our website, by SMS, by email, through Legal Hotline, or through another contact method

Because Go To Court Lawyers provides legal services and receives legal enquiries, the information you provide may include sensitive information. This may include information about criminal allegations, family disputes, domestic or family violence, children, health, disability, alcohol or drug use, employment, immigration, financial hardship, court proceedings, police matters, disputes with other people, and other private legal or personal circumstances.

When you book a paid consultation, we may collect your full name, email address, phone number, postcode, consultation type, matter details and payment information. Payment card details may be handled by a secure payment processor. We do not need to see or store your full payment card details.

Technical metadata, such as IP address, browser type, pages viewed, device information and cookies, may be collected automatically when you visit our website.

Legal Hotline, call transcription and enquiry records

Legal Hotline at legal-hotline.com is a separate hotline and intake service that may handle, receive, triage, transcribe, summarise, classify or refer legal enquiries.

Legal Hotline does not record or retain audio recordings of calls.

If you contact Go To Court through Legal Hotline, or if your enquiry is referred to Go To Court from Legal Hotline, the call or enquiry may have been transcribed, summarised and classified by Legal Hotline in accordance with the Legal Hotline Privacy Policy.

Calls to Go To Court, Legal Hotline, or related intake services may be transcribed for intake, quality assurance, compliance, follow-up, booking, referral, dispute-resolution and service-delivery purposes.

By continuing with a call after the call begins, you consent to:

  • a written transcript or enquiry record being created
  • the transcript or enquiry record being used to understand your enquiry
  • the transcript or enquiry record being summarised and classified
  • your enquiry being assessed for urgency, area of law, location and suitability for referral
  • follow-up by SMS, email or telephone where appropriate
  • your information being shared with Go To Court Lawyers, Legal Hotline, participating lawyers, or related legal-service brands where reasonably necessary to respond to your enquiry, arrange a consultation, manage a referral, or provide legal services
  • your information being handled in accordance with this Privacy Policy and, where applicable, the Legal Hotline Privacy Policy

You may end the call at any time.

If you do not agree to a transcript or enquiry record being created, you should end the call and contact us through another contact method listed on our website, where available.

How we use your information

We use your information to:

  • Respond to your enquiry
  • Assess the area of law, urgency, location and type of assistance you may need
  • Arrange, manage and confirm legal consultations
  • Provide legal services where a lawyer or law firm agrees to act for you
  • Match you with a suitable lawyer or law firm
  • Send you SMS, email or telephone notifications about your enquiry, booking or consultation
  • Process payments and manage billing
  • Maintain client, enquiry, booking, referral and business records
  • Improve the quality, reliability, safety and compliance of our services
  • Review enquiry handling and service performance
  • Detect, prevent and respond to misuse, fraud, abuse, security issues or unlawful activity
  • Respond to complaints, disputes, legal requests and regulatory obligations
  • Comply with our legal and professional obligations

We may use de-identified or aggregated information to understand service performance, improve call flows, improve quality assurance, monitor compliance and develop our services.

AI processing and service improvement

Go To Court may receive enquiries, summaries, transcripts, classifications or referral information from Legal Hotline or related intake systems. AI systems and related technology may be used to operate Legal Hotline, transcribe calls, summarise enquiries, classify matters, assist with follow-up, and support the allocation of enquiries to lawyers or law firms.

We do not sell your transcripts, enquiry records or legal enquiry information.

We do not permit our service providers to use your transcripts, enquiry records or legal enquiry information to train their general AI models.

We may use de-identified or aggregated information to improve our own service quality, compliance processes, call flows, internal systems and user experience. Where practical, we remove or reduce identifying information before using information for these purposes.

Human staff, contractors, lawyers or participating law firms may review transcripts, summaries or enquiry details where reasonably necessary for quality assurance, compliance, support, dispute resolution, referral management, booking management, legal obligations, professional obligations, or service improvement.

Who we share your information with

We may share your information with:

  • Lawyers and law firms who may assess, accept, manage or provide legal services in relation to your enquiry
  • Legal Hotline, where your enquiry is made through, referred from, or managed with the assistance of Legal Hotline
  • Related and referral services, including AllCourts and other legal-service brands or platforms connected with Go To Court or Legal Hotline, where this is reasonably necessary to respond to your enquiry, arrange a consultation, manage a referral, or provide follow-up
  • Courts, tribunals, barristers, experts, process servers, investigators, government agencies, regulators, insurers, accountants, auditors, professional advisers and other third parties where this is reasonably necessary for the conduct or management of your matter
  • Technology, payment, communications, database, security, analytics, hosting and business-support service providers
  • Third parties where required by law, or where necessary to enforce our legal rights, respond to legal processes, protect our systems, investigate misuse, or manage complaints or disputes

We do not sell your personal information to anyone.

Where your information is stored and processed

Your information may be stored or processed in Australia.

Some service providers used by Go To Court, Legal Hotline, related services, or their technology providers may process or store data outside Australia. Where this happens, we take reasonable steps to ensure your information receives appropriate privacy, confidentiality and security protection.

By using our website, contacting us, using Legal Hotline, booking a consultation, or providing information to us, you acknowledge that your information may be processed or stored by service providers in Australia and overseas, including where this is necessary for transcription, AI processing, communications, payment processing, database hosting, security, compliance, analytics or service delivery.

Confidentiality and legal enquiries

We treat legal enquiry information as confidential.

Using the Go To Court website, speaking with Go To Court, using Legal Hotline, submitting an enquiry, or booking a consultation does not, by itself, create a solicitor-client relationship with Go To Court, Legal Hotline, AllCourts, or any participating lawyer or law firm.

A solicitor-client relationship is only created when a lawyer or law firm formally agrees to act for you.

If you book or request a paid consultation, relevant information from your enquiry may be shared with a lawyer or law firm for the purpose of assessing your matter, arranging the consultation, and providing legal services.

How long we keep your information

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our usual retention periods are:

  • Active legal matters: while the matter is in progress, plus any period required by law, professional obligations, insurance requirements, or reasonable business-record requirements
  • Booking records: 7 years, including for Australian taxation and accounting requirements
  • Transcripts, enquiry summaries and intake records: for as long as reasonably necessary for intake, referral, compliance, quality assurance, complaint handling, dispute resolution, legal obligations, professional obligations and business records
  • De-identified analytics: indefinitely

We may retain information for longer where reasonably necessary to comply with legal obligations, professional obligations, resolve disputes, investigate misuse, respond to complaints, enforce our rights, protect our systems, or deal with actual or anticipated legal claims.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include access controls, technical security measures, contractual confidentiality obligations, internal policies, monitoring, and limits on who can access transcripts and enquiry records.

No system is completely secure. You should not provide information to Go To Court, Legal Hotline, or any related service unless you are comfortable with it being handled in accordance with this Privacy Policy and, where applicable, the Legal Hotline Privacy Policy.

Accessing and correcting your personal information

You may request access to the personal information we hold about you. You may also request correction of personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before responding to an access or correction request. In some circumstances, we may refuse access or correction where permitted by law, including where access would compromise another person’s privacy, prejudice legal proceedings, reveal commercially sensitive information, or conflict with legal or professional obligations.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so that we can investigate and respond.

We will aim to respond to privacy complaints within a reasonable time.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Cookies

Our website uses cookies for session management, security, analytics and service improvement. You can disable cookies in your browser settings, but some features of the site may not work properly.

Updates to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent change. Material changes will be communicated through our website.

Contact

Go To Court Pty Ltd
Website: gotocourt.com.au
Phone: 1300 636 846
Email: solicitors@gotocourt.com.au